We take a specialised approach to our clients’ IT requirements by understanding their environment.
Processes & People
People are only as effective as the processes they follow, and likewise, processes are only as effective as their purpose. We will ensure neither is without purpose or direction.
We offer analysis on all system architecture and infrastructure assisting with insight into your IT environment as a complete entity.
Offering insight into your IT environment we are able to provide expert strategic business analysis, ensuring all applications and recovery strategies are in line with the business objectives.
Care 4 Service
Comprehensive support services for your servers, storage and user nodes.
Complete IT Management & Support
A solution tailored to your needs
We offer a complete IT management for all layers of the system including core infrastructure, endpoints and storage
We approach your IT environment with consultative insight and work with you to design an IT solution that fits all your needs and specifications
Service level agreements to match your needs
We tune our SLA’s to suit your needs. Offering managed service hours of 24×7, 13×7, 13×5 & 8×5 or response and resolve as needed.
Care 4 Network
End-to-end network management
Management & Support
Care 4 Network is a end-to-end management and service solution stream that takes control of your network at every layer. From the local area user networks in your offices, right through to your wide area VPN’s, storage networks and Internet and Cloud connections.
We provide tailored solutions that are specific to your IT needs and objectives.
Care 4 Backup
After a consult on data security & availability in your IT environment, Triple4 offers
IT Continuity Services
Backing up data is only one aspect for your data resilience, it is imperative restore and recovery is regularly tested and checked
Following regular data recovery testing, comes the need to ensure IT services can continue functioning when data is restored. This is done in working closely with the customer.
A backup and disaster recovery strategy requires many concurrent task streams to dovetail, through Triple4’s management this is ensured.
Plan, Do (Test), Check, Act
Service Delivery Management
A critical component to all Triple4’s service offerings is our delivery management, it ensures all our activities are considered.
Unmanaged projects will always fail to meet expectations, they will overrun, they will be disastrous. Triple4 always manages projects.
During the daily life cycle of supporting environments, all tickets are coordinated and micro-managed against severity and priority.
Ad-hoc reporting or monthly reporting is an option for a customer to provide a summarised view of all activity in the environment for the past.